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Customer Service Assistant

Italie
Milan
Are you looking for an exciting job in customer service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening! For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.
Postuler
Production of the Suzy Waffles in the factory

La poste en détail

Get ready to take charge of the following responsibilities in our supply chain team in Italy:

  • Act as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issues
  • Book and process incoming orders & order confirmations; monitor and update customers regarding order status
  • Be the SPOC for 3PL logistic partners
  • Maintain contact with the warehouses to prevent and solve any possible shipment issue
  • Co-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishment
  • Manage customer complaints and billing issues and assist in credit control & finance administration
  • Manage the Lotus Italy consumer careline & mail
  • Manage ad hoc administration duties for the Italian team

Profil

Do you recognize yourself in the following profile? This is what you need:

  • Fluency in Italian and English
  • Bachelor level education
  • Min 2 years of experience in a customer service/ logistics role
    • Solid knowledge of logistics processes
    • Experience on EDI implementation project would be a plus
    • Experience in an FMCG company is strongly recommended
  • Solid knowledge of SAP for order-to-cash processes (supporting customer operations)
  • Good organization & coordination skills, friendly and open personality
  • Punctuality, attention to detail, and affinity with numbers
  • Strong pro-active and customer-centric mindset 
  • Proficiency in Microsoft Office 
  • Passion for our brand!
Production of Biscoff Sandwich cookie

"Il est agréable de travailler dans un environnement où règneun esprit d’équipe et de motivation. C’est unique de voir une entreprise offrir de belles opportunités à des collaborateurs jeunes, talentueux et ambitieux."

Testimonial - Lynn Gunst

Lynn Gunst

Application Project Manager

Offre

Lotus Bakeries is an international, dynamic and sustainable player in the FMCG industry. We are a proud and passionate company that builds strong global and local brands and creates small moments of happiness. We bring people together with our delicious products and spark joy! In this role you we offer you:

  • Tons of on-the-job learning and insights in the world of FMCG.
  • A company culture where passion, team spirit and open dialogue are the main drivers.
  • And off course delicious cookies every day!

If this sounds like you, then we are happy to receive your application!

Postuler
... Ou venez faire connaissance avec l'équipe

Vous voulez faire partie d’une équipe de choc dont l’ambition est d’offrir de petits moments de plaisir et de bonheur au plus grand nombre ? Parlez-en à vos futurs collègues. Vous ne voudrez plus attendre pour les rejoindre dans cet environnement de travail exceptionnel.

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