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ICT Service Delivery Manager

België
Lembeke - Headquarters
In this role, you lead the end-user support and digital workplace services within our global ICT environment. You ensure high-quality, stable, and user-focused service delivery and combine strong people management with process excellence. By doing so, you continuously improve the workplace experience while aligning business needs with IT solutions.
Solliciteer voor deze job
Lotus Bakeries Employee with Biscoff Ice cream

Functiebeschrijving

  • You lead and develop several team leads and specialists, ensuring strong ownership, accountability and continuous growth.
  • You are responsible for the performance of end-user support, ensuring SLAs are met and user satisfaction is continuously improved.
  • You drive structure and clarity by improving processes, sharpening communication and setting the right priorities in a complex environment.
  • Acting as the key interface between business and IT, you align priorities and translate business needs into clear actions for your team.
  • You define and drive the roadmap for workplace and collaboration tools, focusing on simplification, automation and improved user experience.
  • You strengthen digital adoption by introducing self-service solutions and increasing user knowledge through training initiatives.
  • External vendors and outsourcing partners are managed closely to ensure quality, cost-efficiency and reliable delivery.

Profiel

To be able to achieve the above and be successful in this role we believe you need to have:

 

  • A Master’s degree in ICT, Engineering, Applied Economics or a related field
  • Around 5–10 years of experience in service delivery, workplace management or a similar role within a large, international environment
  • Proven experience in people management, ideally managing team leads or working with virtual/international teams
  • Good understanding of ITIL processes and a strong focus on process improvement and service quality
  • Experience in stakeholder and vendor management in a complex organization
  • A structured and organized mindset, with the ability to manage multiple priorities and bring clarity in a fast-changing environment
  • Strong communication skills, with the ability to act as a bridge between business and IT
  • Fluency in Dutch and English is required; French is a plus
Biscoff marketing team at HQ in Lembeke, Belgium

"Wat ik het leukste vind aan Lotus als werkgever is de open uitwisseling van diverse ideeën en teamspirit, zowel tijdens formele vergaderingen als tijdens onze informele lunchpauze-gesprekken. De sfeer is er één van constante groei, leren en collegialiteit."

Junior Legal counsel working at Lotus Bakeries

Marie Verheye

Legal Counsel

Aanbod

Grasp the opportunity to join an ambitious and driven team with a mix of talents! Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights. In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers. And of course, on top of that, you can enjoy delicious branded snacks every day!

Solliciteer voor deze job
… Of leer het team kennen

Wil je deel uitmaken van een fantastisch team? Wil je elke dag opnieuw geluksmomentjes creëren? Maak dan kennis met onze teams, ontdek hun unieke vaardigheden en de geweldige werkomgeving. Je krijgt al meteen zin om aan de slag te gaan, hè?

Ontmoet het team

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