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Customer Service Assistant

Italy
Milan
Are you looking for an exciting job in customer service? Do you thrive in an entrepreneurial environment with a driven team and a mix of talent that is embedded in a strong international FMCG group? Then check out this job opening! For our Italian Sales Office, located in the city center of Milano, we are looking for a Customer Service Assistant, reporting to the Planning & Logistics Manager.
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Production of the sandwich cookie in the factory

Job description

Get ready to take charge of the following responsibilities in our supply chain team in Italy:

  • Act as focal point for customers and local commercial teams, ensuring a timely, proactive and effective approach to supply chain issues
  • Book and process incoming orders & order confirmations; monitor and update customers regarding order status
  • Be the SPOC for 3PL logistic partners
  • Maintain contact with the warehouses to prevent and solve any possible shipment issue
  • Co-ordinate inbound transport from Lotus factories to Italy, manage stock and replenishment
  • Manage customer complaints and billing issues and assist in credit control & finance administration
  • Manage the Lotus Italy consumer careline & mail
  • Manage ad hoc administration duties for the Italian team

Profile

Do you recognize yourself in the following profile? This is what you need:

  • Fluency in Italian and English
  • Bachelor level education
  • Min 2 years of experience in a customer service/ logistics role
    • Solid knowledge of logistics processes
    • Experience on EDI implementation project would be a plus
    • Experience in an FMCG company is strongly recommended
  • Solid knowledge of SAP for order-to-cash processes (supporting customer operations)
  • Good organization & coordination skills, friendly and open personality
  • Punctuality, attention to detail, and affinity with numbers
  • Strong pro-active and customer-centric mindset 
  • Proficiency in Microsoft Office 
  • Passion for our brand!
Production of Biscoff Sandwich cookie

"The most rewarding aspect of working at Lotus is the open exchange of diverse ideas and collaborative spirits, both in formal meetings and during our casual lunchtime chats. The atmosphere is one of constant growth, learning, and collegiality."

Junior Legal counsel working at Lotus Bakeries

Marie Verheye

Legal Counsel

Offer

Lotus Bakeries is an international, dynamic and sustainable player in the FMCG industry. We are a proud and passionate company that builds strong global and local brands and creates small moments of happiness. We bring people together with our delicious products and spark joy! In this role you we offer you:

  • Tons of on-the-job learning and insights in the world of FMCG.
  • A company culture where passion, team spirit and open dialogue are the main drivers.
  • And off course delicious cookies every day!

If this sounds like you, then we are happy to receive your application!

Apply for this job
... Or get to know the team

Do you want to be part of a terrific team with the ambition to create small moments of happiness every day? Meet our people, discover their unique skills and get excited to join them in a great work environment.

Meet the team

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