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Customer Service Assistant

Switzerland
Baar
Ready to make an impact on a global scale? We’re on the lookout for a proactive and client-focused Customer Service Officer to power up our International Distributors (ID) team in Baar. As the vital link between our international clients and internal departments, you’ll be key in solving problems, answering questions, and helping ideas take flight. Our ID team drives Biscoff® growth in 45+ countries, working with distributors to deliver excellence in sales, marketing, forecasting, and supply chain. If you're a flexible multitasker who thrives in a fast-paced, international setting, we’d love to meet you. You’ll report directly to the Finance Manager ID & Lotus Bakeries International und Schweiz AG.
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HR team in our HQ, Belgium

Job description

As our new Customer Service Officer (ID), you’ll be the driving force behind smooth operations and happy clients. Your day-to-day will include:

    • Supporting international clients with top-notch service—combining administrative precision with proactive collaboration across departments to make things happen
    • Managing export administration tasks like processing orders and invoices, coordinating logistics, handling certificates, maintaining client files, and resolving complaints
    • Partnering with our sales team to deliver clear reporting on orders, delivery timelines, pricing, and volumes—and assisting marketing with product launches, client requests, and design follow-ups
    • Working closely with internal teams—planning, warehousing, expedition—to ensure every order arrives on time and in perfect shape

Profile

We’re excited to welcome a new colleague who’s not only enthusiastic but also equipped with the following strengths:

  • A higher vocational education degree that sets the foundation for your professional journey
  • 3–5 years of experience in a similar role, showcasing your hands-on mindset, deep understanding of export systems and documentation, and your knack for juggling multiple tasks with a solution-first attitude
  • Fluent English and a natural ease in navigating diverse cultures—essential for connecting with our global network of distributors
  • Solid command of ERP systems (especially SAP) and Microsoft tools—you know your way around the digital essentials
  • A personality that reflects our TOP values: Teamwork, Open dialogue, and Passion—because that’s how we grow, together
Biscoff marketing team at HQ in Lembeke, Belgium

"Lotus Bakeries is in full expansion. I am proud to be part of this growth story. I also greatly appreciate the independence and learning opportunities I am receiving, which help me to make my own mark. "

Testimonial - Anouck Draps

Anouck Draps

Global Digital Media & Commerce Manager

Offer

At Lotus Bakeries, we offer more than just a role—we offer a chance to grow, contribute, and thrive in a truly international setting. Here’s what you can look forward to:

  • A dynamic, multicultural team that’s ambitious, collaborative, and full of talent
  • Hands-on learning and deep insights into the exciting world of international distribution
  • A company culture built on passion, team spirit, and open dialogue—where your voice truly matters
  • A competitive salary package tailored to your experience and expertise
  • And yes, daily access to our delicious branded snacks—because working with Biscoff® should taste as good as it feels!

If this sounds like your next career move, we’d love to hear from you. Send us your CV and a short cover letter telling us why you’re the perfect fit for this role. 

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... Or get to know the team

Do you want to be part of a terrific team with the ambition to create small moments of happiness every day? Meet our people, discover their unique skills and get excited to join them in a great work environment.

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