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Operational Excellence Facilitator

The Operational Excellence Facilitator will set up, develop, and coordinate operational improvement projects in our plant in Mebane, North Carolina.  He/she will be expected to identify and eliminate waste, reduce variation, and create/improve processes to increase efficiency, productivity, and quality.    The OpEx facilitator is responsible for creating and sustaining a continuous improvement culture around quality, safety, efficiency, and productivity and for ensuring projects offer high added value.  Supplying the necessary tools and training, as well as providing hands-on coaching and coordination of teams and continuous improvement projects are other responsibilities of this role.  Progress will be monitored through specific KPIs and internal audits.   This position reports to the Operations Director.  
Operator in the factory producing original biscoff cookies

Job description

  • Map out a continuous improvement plan using tools (SMED, value stream maps, SOPs, work instructions, etc.) working closely together with other departments

  • Focus on production efficiency, cost savings, visual management, and standardization of production and team structures.  Analyse, evaluate, and adjust end results as necessary to achieve strategic objectives.

  • Motivate peers and associates to further develop improvement initiatives and launch and support new projects

  • Create tools and a strong culture to continuously improve quality, safety, and productivity within the company and across the various departments.  Focus on training, improvement tools, and hands-on coaching.

  • Serve as an expert in the rollout of our Continuous Improvement projects; create frameworks and offer coaching, support, follow-up, and monitor progress

  • Report results of analyses and adjust action plan as needed

  • Collaborate and work closely with department leaders and the Operations Director 


Expected Knowledge:

  • Expert knowledge of subject-specific models, such as TPM, Lean Manufacturing, Kaizen, and Six Sigma
  • Working knowledge of process transformation and risk management


  • More than 5 years of prior, relevant experience in Operational Excellence or in a managerial operations role, especially in a manufacturing environment
  • Demonstrated experience leading organizational excellence projects as a facilitator/internal consultant and/or training Six Sigma Black Belt is a plus


  • Master’s degree in engineering or a related field
  • Industry certifications are a plus (Six Sigma Green Belt, Six Sigma Black Belt, PMP)


  • People manager who can mobilize people and realize behavioral changes through motivation, coaching, and change management

  • Excellent communication skills with innate ability to compile, synthesize, and present facts clearly, especially to line operators and production support personnel

  • Strong analytical skills with systematic/project-based approach to initiatives

  • Pro-active and hands-on approach with a results-focused orientation

  • Flexible and with a natural drive to continuously improve processes and ways of working

Production of Biscoff Cookie

"Despite the immense growth of the company I still have the feeling to be part of one big family where I can be myself,
while at the same time I’m challenged and supported to further develop my own knowledge and skills."

Testimonial - Tim De Baets

Tim De Baets

Corporate Procurement Manager


A compelling function with responsibilities, space for initiative and taking ownership, and the possibility to develop professionally and personally.

A dynamic working atmosphere in a family business with clear international growth ambitions.

A strong corporate culture of Team Spirit, Open Dialogue and Passion, in which quality and professionalism are highly valued.

A competitive salary, complemented by a comprehensive benefits package.

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