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Second Line Support Engineer

Belgium
Lembeke - Headquarters
Are you ready to work in an international environment where your expertise as an ICT Service Delivery Engineer makes a tangible impact? Join us to take ownership of complex technical challenges and play a key role in delivering IT support on a global scale.
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Legal team in Lotus Café in Belgium

Job description

Our support desk is the prime contact point for approximately 1.700 users over 4 continents. Our aim is to help our users as fast as possible through remote support, with occasional onsite visits.

The support desk manages alle ICT non-applicative incidents and changes. This covers first & second line support and managing third line external partners. Furthermore all changes to the workplace are also executed here.

As ICT Service Delivery Engineer:

  • You provide first and second line support to end-users, including dedicated support for hardware and software issues at our headquarters
  • You are responsible for workplace management with a focus on providing and deploying hardware
  • You coordinate technical support for production hardware globally, especially for (label) printing and scanning systems for the different sites.
  • You manage and implement complex changes to systems, including working with Intune
  • You participate in projects related to workplace management and production hardware optimization.

Profile

Do you recognize yourself in this profile? Then we look forward to meeting you!

  • You have an academic background in IT and at least 5 years of experience in IT Infrastructure.
  • You have strong knowledge of Intune for device management and are familiar with Cloud connectivity solutions.
  • You find it easy to absorb and transfer knowledge and have a natural drive to continuously improve processes and ways of working.
  • Fluency in Dutch & English. French would be an added bonus.
HR team in our HQ, Belgium

"Working at Lotus Bakeries feels like a privilege. A privilege to be part of a strong growing international organization, with a clear vision towards the future. Being able to contribute to this growth in one way or another is also what makes me proud. Proud to be part of the Lotus family."

Testimonial - Evy Vandenbrande

Evy Van den Brande

HR Manager

Offer

  • You will be a part of an ambitious and driven team with a mix of talents.
  • Tons of on-the-job learning and insights in the world of ICT.
  • A company culture where passion, team spirit and open dialogue are the main drivers.
  • An attractive salary package with extralegal benefits
  • And off course freshly baked cookies every day!
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... Or get to know the team

Do you want to be part of a terrific team with the ambition to create small moments of happiness every day? Meet our people, discover their unique skills and get excited to join them in a great work environment.

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