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Logistics and Demand Planner

Italy
Milan
We are looking for a new colleague who is responsible for the customer service and demand planning of our Sales Office Italia. Your main task will be demand planning and logistics. On the customer service side your tasks include order processing, invoicing and organising delivery. This is the main responsibility of the customer service assistant. Clearly both function as a team. As the role combines the demand planning with the customer service part this role is a  key role in the implementation and co-ordination of the commercial office operation in Italy.
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Employee working in the finance team

Job description

Your main task will be demand planning and logistics. 

  • Updating of forecast planning, in collaboration with sales and alignment with HQ Belgium
  • Placing production orders and managing stock levels
  • Maintenance of customer master data/hierarchies, prices and conditions in SAP
  • Tracking and communicating order status to Sales and/or Account Team
  • Arranging delivery & transport for different product groups – both inbound and outbound
  • Keeping contact with the warehouses to prevent and solve any possible shipment issue.

On the customer service side your tasks include order processing, invoicing and organising delivery. This is the main responsibility of the customer service assistant. Clearly both function as a team.

  • Booking, processing of incoming orders, issue of invoices & order confirmations
  • Setting up new customers in SAP
  • Independent maintenance, accounting and documentation of condition agreements
  • Providing the appropriate product & pricing information to the sales team
  • Credit control: monitor and chase outstanding payments; weekly telephone follow up of paiments
  • Gathering of all relevant information, issuing of shipping documents and subsequent sharing with Customers and Partners involved.

Profile

  • The job requires amaster level education in an economical direction, excellent computer skills (EXCEL) and ultimately good product knowledge and awareness in order to be able to provide correct customer information.
  • 5 years work experience in a supply chain or customer service role recommended. SAP experience recommended as this forms the main system for the customer service role.
  • Knowledge of SAP and the way to work in retail is highly recommended.
  • Punctual, conscientious, attention to detail & assertive.
  • TOP values – Team-work. Open dialogue. Passion.
  • Multitask handling, good organization & coordination skills, strong communicator
  • PC literate (MS Office, Excel, PowerPoint.) SAP knowledge recommended.
  • 5 years work experience in a supply chain or customer service role recommended. SAP experience recommended as this forms the main system for the customer service role.
  • Language: Italian and  English
Legal team in Lotus Café in Belgium

"Our working atmosphere is really unique. People are passionate about their work, hard-working and very driven to further grow & improve the business. At the same time, it is an enjoyable working environment with little stress and where everyone is willing to help each other. A perfect balance for me."

Testimonial - Anouck Draps

Anouck Draps

Global E-Commerce Development Manager Natural Foods

Offer

  • Active role in co-shaping the Italian business with huge future potential
  • An exciting job and challenge to grow along with the business
  • Professional working environment with an interpersonal atmosphere fostering team spirit and open dialogue
  • Permanent position in a modern office in Milano
  • Competitive remuneration package
  • We love our brands and products. You can enjoy them every day in the office with a coffee
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