Customer Service Assistant
Job description
The key focus areas of the role and where you will spend the majority of your time are:
- Processing domestic and international sales orders received via email or EDI daily and providing excellent customer service to our customers.
- Resolving all sales order queries, liaising with our customers to resolve any issues, escalating when necessary to your line manager.
- Advising the sales account managers of customer shortages.
- Maintaining a close relationships with the Inventory team and 3PL to ensure stock availability to fulfil sales orders on a daily basis and helping to achieve agreed service level targets.
- Ensuring that all orders are routed and outbound deliveries are transmitted to 3PL for despatch.
- Monitoring and fixing SAP idoc errors on a daily basis.
- Participating and contributing to weekly team meetings.
- Advising the sales account managers of customer shortages.
- Reviewing the operational performance on Vendor Central for Amazon
- Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP
- Investigating and raising credit notes against customer claims.
- Participating in weekly team meetings. Contributing ideas for profit improvement, cost reduction, system and process improvement.
- Working closely with the Finance Team & 3PL to set up new accounts, pricing, Ship-To records and other Customer Master Data in SAP.
- Raising export documentation as necessary.
- Any other duties, which might reasonably be requested in association with this role in order to meet the needs of the business.
Profile
From playful snacks like BEAR to artisanal treats like Peter’s Yard, this is your chance to make a real mark.
Alongside living our TOP values, you will need:
- Numerical reasoning
- Analytical ability
- Attention to detail
- Strong written and verbal communication skills
- 2 years FMCG experience ideally gained within the food industry
- Intermediate IT skills including Excel
- SAP experience would be advantageous
- Maintaining a professional and constructive relationship with customers.
Team
- Be a team player, we all get stuck in to achieve results here at Lotus Natural Foods and we love our team to look beyond their own role, whether that be contributing to innovation workshops or building upon ideas to amplify the overall result that perhaps sit outside of your role.
- Culture is hugely important to us here at Lotus Natural Foods and we look to our employees to positively contribute to that.
Other key requirements:
- Right-To-Work within the UK (without sponsorship)
- Minimum Education to Bachelors Degree level
Please note this role is a full-time position at our beautiful offices in St Albans, with four days a week spent on-site. Please only proceed if this works for you.
Offer
Grasp the opportunity to join an ambitious and driven team with a mix of talents! Being part of a fast growing, international company, you will get tons of on-the-job-learning and acquire new insights.
In addition, you will be part of a culture where passion, team spirit and open dialogue are our main drivers.
And of course, on top of that, you can enjoy delicious branded snacks every day!
Do you want to be part of a terrific team with the ambition to create small moments of happiness every day? Meet our people, discover their unique skills and get excited to join them in a great work environment.
Meet the team