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Job description

• Process customer orders accurately and promptly using ERP systems (e.g., SAP, Oracle, etc.), ensuring proper documentation and compliance with customer requirements.
• Validate order details, including product availability, pricing, and delivery timelines, in collaboration with the Sales Team.
• Work with internal teams to confirm order details, addressing any discrepancies or special requests from customers.

• Ensure that all invoices are processed and sent to customers within one business day of shipment.
• Track and monitor order status to ensure accurate invoicing upon shipment.

• Manage the end-to-end order fulfillment process, from order entry to shipment, ensuring timely and accurate delivery to customers.
• Coordinate logistics, including scheduling shipments and resolving scheduling conflicts or delays.
• Work closely with providers to ensure service levels are met, and track shipment progress to ensure orders are on schedule.
• Monitor and manage exceptions for overages, shortages, and damages, collaborating with logistics partners to resolve any discrepancies.

• Generate regular order fulfillment reports for management, highlighting key metrics and insights.
• Analyze trends in order fulfillment, shipping, and customer satisfaction to identify opportunities for process improvements.
• Maintain and update buyers contact details to ensure all data is accurate.

• Act as a primary point of contact for customer inquiries, proactively managing communication regarding order status, delivery timing, and product availability.
• Resolve any issues related to shipping delays, product shortages, or incorrect orders, ensuring prompt and effective resolutions.
• Build strong, proactive relationships with customers and internal stakeholders to drive customer satisfaction and loyalty.