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Customer Service & Logistics Assistant

Germany
Düsseldorf
To support us in handling the regular day-to-day business within the Customer Service and Logistics department and being the contact person for internal and external customers. In this role you will report to the Supply Chain Manager.
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Legal team in Lotus Café in Belgium

Job description

  • Order entry and EDI order processing including availability checks in inventory management and invoicing
  • Direct written and telephone communication with our B2B customers, including the processing of customer complaints and delivery status enquiries in the area of logistics
  • Creating delivery notes to ensure the smooth dispatch of goods to our customers
  • Goods replenishment in our plants as required, taking into account production capacities, optimized order sizes and avoiding spoilage
  • Inventory monitoring and correction postings to ensure reliable stock levels at all times
  • Support feasibility checks for promotions incl. additional cardboard materials and displays
  • Close collaboration with internal stakeholders such as sales, marketing, our production plants and external logistics service providers
  • Support in the creation and maintenance of the internal forecast, taking into account the monthly S&OP rhythm
  • Creation of ad-hoc analyses using BI Analysis

Profile

  • Successfully completed commercial/logistical apprenticeship (IHK certified)
  • Knowledge of SAP (SD, MM), MS Office (esp. Excel) and IBP as advantage
  • Very good written and spoken German and good English skills
  • Preferably logistics experience in the FMCG sector
  • Very good commercial understanding with a structured and conscientious way of working
  • Strong communication skills
  • Team spirit (TOP Values Lotus Bakeries: Team Work, Open Dialogue, Passion)
Biscoff marketing team at HQ in Lembeke, Belgium

"Working at Lotus Bakeries feels like a privilege. A privilege to be part of a strong growing international organization, with a clear vision towards the future. Being able to contribute to this growth in one way or another is also what makes me proud. Proud to be part of the Lotus family."

Testimonial - Evy Vandenbrande

Evy Van den Brande

HR Manager

Offer

  • Permanent position in a modern working environment in Düsseldorf
  • Training for relevant programs if required
  • Pleasant working atmosphere and flat hierarchies in a highly motivated team
  • Diverse range of tasks and opportunities to contribute individually to the company's success
  • 30 days holiday, team workshops & joint activities
  • Flexibility with the option of working from home one day a week
  • And because we love our brands & products, we enjoy them every day in the office
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... Or get to know the team

Do you want to be part of a terrific team with the ambition to create small moments of happiness every day? Meet our people, discover their unique skills and get excited to join them in a great work environment.

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